Betclic ABOUT FAQ
Deposit
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
What is the minimum deposit amount? â‚ą100 for most methods. Claim your up to â‚ą1111 welcome bonus on your first deposit!
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the first deposit bonus? Get 37% extra up to â‚ą5,777 on your first deposit. Activate in "Bonuses" section.
How do I claim the welcome bonus? Register after download, deposit â‚ą500+, and bonus credits automatically. Wagering applies.
Games
What is a scatter symbol? Triggers free spins regardless of position—land 3 for bonus rounds!
Login & Register
How do I register for VIP access? Signup with ₹1,000 deposit—VIP bonuses unlock automatically.
What if I use VPN during registration? Avoid VPNs to prevent IP blocks. Use home network for seamless signup.
Why does registration redirect to payment? For welcome bonus activation. Skip if not ready—deposit later for ₹21 reward.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
What should I do if my account is locked? It may be due to security checks. Submit a request with ID proof to [email protected] for unlocking
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
Does customer support help with understanding promotions? Yes, agents explain bonus terms, wagering requirements, and eligibility in detail to ensure clarity.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. They’ll unlock it after verifying your identity.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
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